Kay Jewelers in Blasdell, NY Open now

Reviews about Kay Jewelers

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  March 10, 2019, by Seeking Absolution
  Stay away!! I bought my wedding ring and have been working with Kay to ensure it's maintained. What I have ensured is constant issues with my wedding ring. I had one of three small diamonds re-seated in late 2015, early 2016. In late 2016, a diamond needed to be replaced because it had fallen out and I could not find it. I picked the ring up in January 2017 with a new diamond however it was not a match to the previous ones. I was not told this would be the outcome. I then brought the ring back in to the store for routine inspection to keep my "warranty" intact and was told all the stones were loose. After reminding the employee that I just had one of the stones replaced in January 2017, he rescinded and indicated that they weren't all loose. He then proceeded to re-shape my ring in the shop by forcing down on a ring sizer. At that point I should've collected my ring and left. Instead, the manager intervened and indicated that Kays will cover the work that needs to be done. A number of days later, I get a call from the same employee indicating that $300 worth of repairs is required to secure the stones because the entire channel they sit in is so worn out it needs to be rebuilt. WHAT?? The ring has been in the shop twice in the last year and at no time was anything mentioned about the channel and now an expensive re-build must occur in order for the warranty to remain in tact. The employee I had the unfortunate experience with not only was looking for a sales opportunity but had no intent of providing reasonable repair service. I picked up my ring after having to call and remind them of their job because they forgot to ship it when they said they would. While in store, I expressed to that same employee that "Kays could have done a better job and provided better customer service". No response, not a care because I don't think customer service is a part of their culture once you buy their product! Roll the dice if like...